BT One Collaborate offers unified communications services to enable more efficient collaboration among employers, business partners, suppliers, and customers. Initially formed as BT Conferencing, BT One Collaborate was established after its parent company, BT Group, acquired Wire One Communications in 2008.

Believing success largely depends on communication, BT One Collaborate helps organizations stay on the same page even if their teams are "scattered across the globe." The company offers collaboration services to connect employees, teams, and locations to one another and to customers and partners with the goal to help them get more done, more quickly. Services include audio, video, and web conferencing; managed streaming; and awareness, education, and coaching services. To ensure optimal experiences, BT One Collaborate offers high-end customer support and recommendations to boost agility, timely decision-making, productivity, job satisfaction, and cost savings.

As an employer, BT One Collaborate has posted freelance and remote jobs in the past, including both full-time and part-time opportunities. Some jobs have been 100% remote and open to applicants across the United States, and opportunities have previously been available in customer service, administrative, data entry, sales, computer & IT, and related fields. BT One Collaborate looks for experienced applicants and prefers candidates who demonstrate effective communication skills. Depending on the role, "work hours vary and can be flexible."